Support
Questions about test plans, runs, or your account? We're here.
Contact us
Email is the fastest way to reach the team behind SynerTest. Include a link to the test plan if your question is about a specific plan.
We usually reply within one business day.
Frequently asked questions
How do I create a test plan?
Sign in and choose New test plan. Give it a title, then add tests as fast as you can type — press Enter for the next test and use indent to nest steps into groups.
How do I record results during a run?
Open the plan and use the keyboard: one keystroke marks a test pass, fail, blocked, or skip, and moves to the next. Progress is saved as you go.
What do the statuses mean?
Pass — the test behaved as expected. Fail — it did not; retest after the fix. Blocked — the test cannot run yet (waiting on another fix or environment). Skip — deliberately not run this time.
Can I reuse a plan for the next release?
Yes — duplicate a plan to start a fresh copy, or reset the run to clear results and test the same list again.
Does SynerTest work with SynerSync and SynerSignal?
SynerTest works fully standalone. It is part of the same family as SynerSync and SynerSignal, and deeper connections — like failed tests becoming SynerSync tasks — are on the roadmap.
How do I delete my account or data?
You can delete your profile from the app, or email us and we will remove your account and associated data.